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Salon Policies

Sarah Mason Professional

To ensure the best possible experience for our clients and team, we kindly ask that you familiarise yourself with our salon policies before your appointment.

1. Cancellation & No-Show Policy

We operate a 48-hour cancellation policy. If you are unable to attend your appointment, we kindly ask that you provide at least 48 hours’ notice.

Card details are required for all bookings. Cancellations made outside the required notice period, as well as missed appointments, may incur a charge of up to 100% of the scheduled appointment cost, in accordance with our booking terms.

We appreciate your understanding, as late cancellations and missed appointments affect our ability to accommodate other clients.

2. Skin Test Policy

Your safety is our priority. All first-time colour clients must undergo a skin allergy test at least 48 hours before their colour appointment, in accordance with our salon's testing requirements and the relevant product manufacturer's instructions.

A skin test may also be required for returning clients in certain circumstances, including following a change in colour product or a relevant reaction.

If you arrive for a colour appointment without the required skin test, we will be unable to proceed with your colour service, and your appointment may need to be cancelled or rescheduled.

If you have recently received a vaccination, please contact the salon before arranging your skin test so we can advise you appropriately.

Please note: A previous successful skin test does not guarantee that an allergic reaction will not occur.

3. Client Health & Wellbeing

The comfort and wellbeing of our clients and team are extremely important to us.

If you are experiencing symptoms of a contagious illness, including COVID-19, we kindly ask that you contact the salon before attending your appointment. We may recommend rescheduling to help protect other clients and members of our team, particularly those who may be more vulnerable.

If you begin to feel unwell during your visit, please notify a member of our team immediately so that we can assist you.

We appreciate your consideration and cooperation in helping us maintain a comfortable and welcoming salon environment for everyone.

4. Contact Us

Telephone: 091 565 916

EMAIL info@sarahmasonprofessional.com

Salon Policies and Procedures